Five minutes of talking with Chuck
Bennett, from whose brain sprung the idea of Zymöl
Car Care Products, and I found myself talking faster.
The man's energy is contagious - the kind that makes
you feel like all the tired "110 circuits"
have just been ripped out, replaced with "220's"and
then someone came along and flipped the power on full.
I sat there, mentally monitoring the spikes and surges,
and let the story unfold.
"There were a lot
of horse drawn carriages there," Bennett continued.
"They were wooden but they looked like metal.
They put clay over the wood, let it dry, sanded it,
and painted it with enamel. I saw craftsmen repairing
chips. They used something with a horrible smell.
Pork and beef fat, fermented lard, suet, and sap extracted
from the Montan evergreen trees that are native to
Germany. I decided it might be a good idea without
the lard and I brought some back."
As luck would have it,
Bennett's wife was an allergen formulator for a pharmaceutical
company and was able not only to determine the composition
of this "Old World" wax and cleaner, but
to start finding suitable substitutes.
They began by replacing the specific oils and gravity
of the tallow and lard with highly saturated plant
oils such as coconut, banana, and cinnamon bark. Carnauba
replaced Paraffin.
The Montan was retained. Then the concoction was spun
at high speed to make it as thin as DMSO and, as a
result, osmosible "We liked what we had but it
was missing something," recalls Bennett. "It
didn't have the live culture of fermented fats. There
were no enzymes. It needed a re-agent. We finally
settled on Propolis - what bees use to convert plant
oils into wax. It's an enzymatic emollient like you
find in beer or yogurt or sourdough. That's where
the first half of the Zymöl came from. It's also
one of the things that makes Zymöl different.
Oxygen is the catalyst that makes Propolis work. So
Zymöl is not really a wax until it's applied.
The last half of the name came from the German word
for oil - complete with the umlaut."
Mark Luckman, executive
director of the BMW Car Club of America recalls his
first conversation with Bennett. "I mentioned
that I had just had my car restored and that I was
going down to Milford to see my in-laws. Branford,
where Chuck was, is pretty close to Milford."
Chuck said, "Let me come and wax your car."
"I figured, why not? So he did. I was impressed.
I gave him the name of people to call in the Connecticut
Valley Chapter".
Chuck continued the tale, "What launched this
company was the CVC dinner meeting,. I was debating
whether or not to start this company. I had a Topaz
530 until a fire truck took its nose off. God, I miss
that Car! But I still had it then and decided the
local BMW Club Chapter was a good place to start.
So, I went to the meeting and explained how Zymöl
worked. The reception I got and the level of encouragement
gave me the message...Go back and do the business!
We never would have done it without the support those
people gave to us. BMCCA started the business. We
figure we are just here managing it for them."
"Over the past
few years, we have really started to grow. We intend
to make this company the de facto standard of car
care products for major clubs in the U.S. That's why
we've increased our sponsorships and have gotten more
active at Oktoberfest, the national Ferrari Club,
Pebble Beach, and other car club events. In addition
to sponsoring the Oktoberfest Concours, Zymöl
is becoming involved in events on a regional and chapter
level. For example, the Boston Chapter Concours at
Newport, Rhode Island, now is titled the Zymöl
Newport Concours. The company has stepped up its availability
of advice, tech sessions, and door prizes to other
chapters of BMWCCA and other marquee clubs and has
developed a marketing plan for their retailers and
distributors to do the same." "We have also
been chosen as the official wax of the Burn Foundation
Concours of the United States."
Unlike many car care
companies, Zymöl makes available a detailed analysis
of how its products work compared with other waxes
in the face of various kinds of dirt and pollutants.
The company also has distinguished itself from other
car care companies by its emphasis on service. They've
instituted an 800 number for technical assistance.
And they've started a new program of formulating special
mixes of HD Cleanse to solve a customer's specific
car cleaning problem - at no charge.
"We have lots of
plans for things like a national open marquee Concours
and joint sponsorship with other kinds of automobile
equipment manufacturers. We would like to sponsor
a major event and give the proceeds to the homeless.
We want to grow. And we find the best sales people
we have are club members themselves. They are our
ambassadors. In fact, a lot of club members are becoming
mini-dealers. Mary Kay, step aside!"
As if that weren't enough, Bennett and his company
have created a wax that was theoretically impossible.
"Our customers know the value of white Carnauba.
Several asked if we could formulate a polish with
a higher Carnauba concentration. We discovered that
the magic mark for saturation is 48%. Then we tried
something different. We put a hand-held blender on
the back of one of our mixers, took the white Carnauba
and collided it with almond oil. The result is a 55%
saturation that looks, feels, and smells like nutmeat.
It's so dense that you have to use your hand as the
applicator - to warm up the wax enough to spread.
But the shine is incredible." The new 55% white
Carnauba Destiny retails for $525.00 a container and
it's back-ordered!
Part of the reason is
the Japanese. Zymöl recently began distributing
its products in the Land of the Rising Sun and is
well on its way to becoming the most popular wax in
Japan. Explains Bennett, "The average Japanese
takes much more time with his car then the average
American. He washes his car every day. It's a dishonor
to have a dirty car. Everyone over there is an enthusiast
(but they don't know it yet). Japanese culture also
has a definite sense of order and this makes our kits
very popular. Because our products are derived from
things that are from nature, they have great appeal
in Japan. Besides, we like to think we're contributing
to the balance of trade."
Special Zymöl wax formulations are available
on a custom order basis. For example, Zymöl has
developed 1:1 waxes for custom paints by researching
the paint's formulation, the car's previous ownership
and care, analysis of paint thickness, degree of abrasion,
and so on. In the case of new paint applications,
the company obtains a sample of not only the lacquer,
enamel, or acrylic but also the sheet metal to which
the pain is applied. Explains Bennett, "Cars
are exposed to the elements but they also can be exposed
to neglect. Many commercial products are unsuitable
of them . Our one-to-one products are formulated to
meet the needs of a specific car and its owner. You
can expect to pay well into four figures for a special
polish formulation. But the demand is there."
The Zymöl concept has been featured on the Joan
Rivers Show, Lifetime, and Good Morning America. Rich
and famous Robin Leach has talked with the company,
concerning a segment on "How to Make the Most
Expensive Car Wax in the World". In addition,
one European car company has expressed an interest
in having a wax made especially for their cars - with
the stipulation that the wax must be red.
Zymöl's product
line includes more than its nutritive waxes. There
are non-abrasive cleaners to remove dirt, grease,
and oil. A product called Strik is made of citric
turpine and removes Cosmoline on contact. Zymöl
takes lemon, orange, and grapefruit rind pressings,
fractions the oil and the result is a natural citric
solvent that claims it won't affect rubber, paint,
or anything else - including your hands.
The company further
extends its line with Fabrique upholstery and carpet
cleaner, Zymöl Glas to clean and polish windshields
and lights, non-corrosive phosphoric Brite Wheel Wash,
Clear Auto Bathe car wash, leather, vinyl and rubber
trim conditioners, and a range of accessories from
wheel brushes to cashmere car covers. An Owner's Manual
accompanies all products. A catalog featuring a wide
range of products, such as fully stocked picnic baskets
for rallyists, is in the thinking staged. Not content
to stop with cars, the company is working on a three-speed
ski wax.
"The thing I keep
telling people is that it's okay to love your car.
So you get flak about it from your family or friends.
So what? In today's business environment it's necessary
to have that kind of escape. Our products are made
to help people take good care of something that really
pleases them."
Zymöl is a family
business and you can tell this as soon as you walk
through the front door. As in the style of the Japanese,
everyone knows how to do every job when it comes to
producing each product. But, even more, there is a
feeling of genuine enthusiasm and helpfulness that
permeates the environment. It is quite unusual. Dick
Fontana, is co-founder and retired Executive Vice
President and still a major player in the business.
He was an accomplished violinist who was killing himself
in a machine shop. I asked him to come and run the
business. He has a great old-fashioned management
ethic and has been a tremendous asset to our technical
staff.
Bennett says "It
sounds corny, but I love doing this. I love going
to a Concours. Being in the sunshine. Outside - it's
good exercise. It especially makes people happy."
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